Senior Editor & Operations Manager
June 2023 - Present
- Assignment Creation: Developed and assigned writing tasks to a team of 60 writers, ensuring clarity and alignment with client objectives.
- Workflow Management: Streamlined workflows to enhance productivity and efficiency, reducing turnaround times.
- Quality Assurance: Maintained the highest standards of content production through rigorous quality checks and feedback loops.
- Client Liaison: Acted as a key communication bridge between creative teams and clients, fostering strong relationships and ensuring client satisfaction.
- Project Management: Oversaw multiple projects simultaneously in a fast-paced environment, consistently meeting deadlines and exceeding client expectations.
- Team Collaboration: Facilitated effective collaboration among team members, promoting a cohesive and motivated work environment.
This role emphasized my ability to manage complex projects, ensure high-quality output, and maintain excellent client relations in a dynamic setting.
EXECUTIVE VIRTUAL ASSISTANT & WEBSITE MANAGER
Succulents and Sunshine | 2017 - 2024
- Support the President & CEO, using Slack and Zoom to communicate.
- Create new content on WordPress blogs getting over 350,000 visitors each month
- Create content and moderate social media accounts across Instagram, Pinterest, and Facebook using Social Pilot, Tailwind, and Agorapulse
- Create newsletters for over 30,000 email subscribers using ActiveCampaign
- Provide customer support for checkouts on WooCommerce, PayPal, and Stripe
- Facilitate live succulent group. Diagnosed issues with plants, offered advice on selecting the right plants for members’ growing environments, identified unknown plants, and provided IT support
- Research succulents to provide help to students in paid and free courses, club, and newsletter followers
- Edit and upload YouTube videos for channel with over 100,000 subscribers
- Create and moderate social media content for Instagram account with over 43,000 followers
- Provide support for Succulent Tracker App created by Succulents and Sunshine
- Moderate Facebook Group with approximately 60,000 members
- Work directly with affiliates to promote products
- Cleaned up over 300 old blog posts to include updated links, better images, and updated UTM (Urchin Tracking Module) parameters. Managed a team of 3 to complete this task in weeks rather than months
- Create new downloadable content using Adobe Photoshop, Illustrator, and InDesign
- Calculate and submit quarterly sales tax
- Support beta testing and rollout of proprietary Succulent Tracker App
- Manage other team members
EXECUTIVE ASSISTANT
BHI | 2013 - 2017
- Provided a full range of support services for the CEO, COO, CFO, Chairman of the Board, Corporate Attorney, and 8 VPs as part of this newly-created position.
- Arranged corporate travel and meetings by developing itineraries and agendas, booking transportation, arranging lodging and meeting accommodations for executives and Vice Presidents.
- Helped to spearhead two charity golf challenges. Coordinated with state and local businesses to accept donations for the event. Built the Charity Challenge website to provide tournament information to golf pros and players.
- Used QuickBooks to support the Chairman of the Board’s ranch, boating, and aviation projects, as well as the CEO and COO’s additional business ventures.
- Implemented a system to keep track of corporate business licenses.
- Supported over 150 employees in maintaining their electrician licenses.
- Headed up employee “Swag.” This program provided employees with their clothing allowance, as well as additional corporate branded items. I managed inventory, ordering, and shipping.
- Took meeting minutes for board meetings, operations meetings, and trainings.
- Revamped corporate travel, reducing costs by over 20%.
- Handled all insurance claims (worker’s compensation, auto, theft).
- Provided backup for the receptionist; answered phones using a digital switchboard, sorted digital and physical correspondence, greeted clients and customers.
- Maintained supplies inventory by checking stock to determine inventory level; placed orders. Ensured operation of office equipment by completing preventative maintenance; called for repairs as needed.
IT SUPPORT
The Chalet | 2017 - Present
- Provide comprehensive IT support to staff members, troubleshooting and resolving hardware and software issues promptly to minimize downtime and ensure smooth operations.
- Installed, configured, and maintained computer systems, peripherals, and software applications, ensuring optimal functionality and performance.
- Conducted regular maintenance and updates of hardware and software to ensure security patches and bug fixes were applied.
- Collaborated with third-party vendors and service providers to coordinate repairs, replacements, and upgrades.
- Conducted user training sessions to promote technology literacy and enhance end-user productivity.
- Implemented data backup and recovery procedures to safeguard critical information and mitigate data loss risks.